Privacy Policy

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, phone number, company name, and password when you register
• Profile Information: Industry, timezone, business hours, and communication preferences
• Payment Information: Billing address and payment method details (processed by third-party payment processors)
• Content: Chatbot configurations, automation templates, conversation logs, and business data you upload
• Communications: Messages you send to us, support tickets, and feedback

1.2 Information Collected Automatically

• Usage Data: Pages visited, features used, actions taken, time spent, and interaction patterns
• Device Information: IP address, browser type, operating system, device identifiers
• Log Data: Access times, error logs, and referring URLs
• Cookies and Tracking: Information collected through cookies, pixels, and similar technologies
• Visitor Identification: We use Apollo.io's website tracking technology to identify companies (and, for U.S. visitors, business contacts) that visit our site, based on IP address, cookies, and similar identifiers, for business-to-business marketing purposes. You can learn more or exercise your privacy rights at Apollo's privacy policy (apollo.io/privacy-policy) or by contacting us

1.3 Information from Third Parties

• Integration Data: Data from connected platforms (WhatsApp, Instagram, Facebook, etc.)
• Analytics Providers: Aggregated analytics and performance data
• Payment Processors: Transaction confirmations and billing information

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, operate, and maintain our platform and services
• Account Management: To create and manage your account, process payments, and provide customer support
• AI Processing: To power chatbots, automations, and AI-driven features
• Improvements: To analyze usage patterns and improve our services
• Communications: To send transactional emails, updates, and marketing communications (with your consent)
• Security: To detect, prevent, and respond to fraud, abuse, and security threats
• Legal Compliance: To comply with legal obligations and enforce our terms

3. Data Sharing and Disclosure

We may share your information in the following circumstances:

3.1 Service Providers

We share data with trusted third-party service providers who assist us in operating our platform, including:

• Cloud hosting providers (infrastructure and storage)
• Payment processors (PayPal, Stripe)
• AI model providers (OpenAI, Anthropic, Google)
• Analytics services
• Customer support tools

3.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

3.4 With Your Consent

We may share your information for other purposes with your explicit consent.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

• Active Accounts: Data is retained while your account is active
• After Termination: Account data is deleted within 90 days of account closure
• Conversation Logs: Retained for 12 months unless you request earlier deletion
• Legal Requirements: Some data may be retained longer for legal, tax, or audit purposes
• Anonymized Data: Aggregated, anonymized data may be retained indefinitely for analytics

5. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request a machine-readable copy of your data
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for processing based on consent

To exercise these rights, contact us at privacy@ajphygitalgroup.com. We will respond within 30 days.

6. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have different data protection laws.

When we transfer data internationally, we implement appropriate safeguards, including standard contractual clauses approved by relevant authorities, to ensure your data receives adequate protection.

7. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest (AES-256)
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee security training and confidentiality agreements
• Incident response procedures

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

8. Children's Privacy

Our Service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will promptly delete it. If you believe we have information about a child, please contact us.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request information about data collection practices
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt-out of the sale of personal information (we do not sell personal information)
• Non-Discrimination: We will not discriminate against you for exercising your rights

10. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• All rights listed in Section 5 above
• Legal Basis: We process your data based on consent, contract performance, legitimate interests, or legal obligations
• Complaints: You have the right to lodge a complaint with your local data protection authority

For GDPR-related inquiries, contact our Data Protection Officer at dpo@ajphygitalgroup.com.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and, where appropriate, by email. Your continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal data, contact us at: